Help Center
Every Myth & Thread piece is part of your story—and this Help Center is here to support you. Browse the topics below for quick answers about orders, shipping, returns, and caring for your embroidered accessories, or reach out if you need a little extra guidance.
Orders & Shipping
When will my order ship?
Orders are typically processed within 1–2 business days.
What shipping options do you offer?
We provide:
Standard Shipping: 3–6 business days.
How can I track my order?
Once shipped, you'll receive a confirmation email with tracking details.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging with tags attached.
How do I initiate a return?
Email us at info@mythandthread.com with subject RETURN. Include your order number and reason for return.
Do you offer exchanges?
Currently, we process exchanges as returns followed by a new purchase.
Product Care
How should I care for my embroidered velvet items?
We recommend spot-cleaning with a damp cloth or hand-washing gently, then laying flat to dry. If necessary, you can wash makeup bags in a garment bag in a gentle cycle. Do not put any items in the dryer.
Are your products machine washable?
We recommend hand washing to preserve the embroidery and fabric quality.
Contact Us
How can I reach customer service?
Email us at info@mythandthread.com. We will try to respond within 1–2 business days.